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Email

support@hypernode.com

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Support Hours

Monday - Friday 9:00 AM - 11:00 PM EST
Saturday - Sunday 12:00 PM - 8:00 PM EST
Emergency Support 24/7 via Discord

Frequently Asked Questions

How long does it take to set up my service?

Most services are set up instantly after payment. Game servers and web hosting are typically ready within 5 minutes, while custom solutions may take up to 24 hours.

What payment methods do you accept?

We accept all major credit cards, PayPal, Bitcoin, and various other cryptocurrencies. All payments are processed securely through our payment partners.

Do you offer refunds?

Yes, we offer a 48 hour money-back guarantee for all new services. Please review our refund policy for detailed terms and conditions.

Can I upgrade or downgrade my plan?

Absolutely! You can upgrade or downgrade your plan at any time through your control panel. Changes take effect immediately and pricing is prorated.

Do you provide DDoS protection?

Yes, all our services include advanced DDoS protection at no additional cost. We use enterprise-grade mitigation to ensure maximum uptime.

What is your uptime guarantee?

We guarantee 99.9% uptime for all our services. If we fail to meet this guarantee, you may be eligible for service credit as outlined in our SLA.