1. Money-Back Guarantee
HyperNode offers a 48 hour money-back guarantee for all new service purchases. If you are not satisfied with our services within the first 48 hours, you may request a full refund.
2. Eligibility Requirements
To be eligible for a refund, you must meet the following criteria:
Time Period
- Request must be made within 48 hours of the initial purchase
- Refund requests after 48 hours will not be considered
- The 48 hours period starts from the date of service activation
Service Usage
- Account must be in good standing with no violations
- Services must not have been used for prohibited activities
- No excessive resource usage beyond plan limits
- Compliance with Terms of Service is required
Account Status
- First-time customers only
- One refund per customer per service type
- Valid payment method and account verification
3. Non-Refundable Items
The following items are not eligible for refunds:
- Domain name registrations and transfers
- SSL certificates
- Third-party software licenses
- Setup fees and one-time charges
- Overage charges and additional resources
- Custom development services
- Migration services
4. Refund Process
Request Submission
To request a refund:
- Contact our support team via Discord or support ticket
- Provide your account information and order details
- Explain the reason for the refund request
- Include any relevant documentation or screenshots
Review Period
- Refund requests are typically processed within 3-5 business days
- We may request additional information during review
- Technical verification may be performed
- Account usage will be reviewed for compliance
Refund Method
- Refunds are issued to the original payment method
- Processing time depends on your payment provider
- Cryptocurrency refunds may have additional requirements
- Bank transfers may take 5-10 business days to process
5. Service Cancellation
When a refund is approved:
- All services will be immediately cancelled
- Data will be permanently deleted and cannot be recovered
- Account access will be revoked
- Any remaining credits will be forfeited
6. Partial Refunds
In certain circumstances, we may offer partial refunds:
Service Issues
- Extended downtime beyond our SLA guarantee
- Recurring technical issues not resolved in a timely manner
- Service performance significantly below advertised standards
Prorated Refunds
- Annual plans cancelled mid-term may receive prorated refunds
- Unused portion of prepaid services may be refundable
- Administrative fees may apply to partial refunds
7. Service Credits
Instead of refunds, we may offer service credits for:
- Minor service disruptions
- Temporary performance issues
- Customer service concerns
- Special circumstances at our discretion
8. Chargebacks
We take chargebacks seriously and have specific policies:
Chargeback Process
- Customers must attempt to resolve issues with us first
- Chargebacks without prior contact may be disputed
- Valid chargebacks may result in account suspension
- Chargeback fees may be applied to disputed amounts
Consequences
- Accounts with chargebacks may be suspended
- Future service purchases may be restricted
- Collections procedures may be initiated
- Legal action may be taken for fraudulent chargebacks
9. Exceptions
We reserve the right to deny refunds in cases of:
- Violation of Terms of Service
- Abuse of our refund policy
- Fraudulent activity or misrepresentation
- Excessive resource usage
- Services used for illegal purposes
- Multiple refund requests for the same service
10. Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be:
- Posted on our website with effective date
- Communicated to existing customers when applicable
- Applied prospectively unless otherwise stated
- Not retroactive to previous purchases
11. Contact Information
If you have questions about our refund policy or need to request a refund, please contact us:
- Email: billing@hypernode.com
- Discord: Join our support server
- Support Tickets: Available through your control panel
- Response Time: Within 24 hours during business hours
12. Governing Law
This refund policy shall be governed by and construed in accordance with the laws of the jurisdiction in which HyperNode operates. Any disputes arising from this policy shall be resolved through binding arbitration.