1. Introduction
HyperNode ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our hosting services.
2. Information We Collect
We may collect several types of information from and about users of our services, including:
Personal Information
- Name and contact information (email address, phone number)
- Billing information (payment method, billing address)
- Account credentials (username, password)
- Communication preferences
Technical Information
- IP address and device information
- Browser type and operating system
- Service usage statistics and performance data
- Server logs and error reports
Service-Specific Information
- Game server configurations and settings
- Website content and files
- Discord bot code and configurations
- Resource usage metrics
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and maintaining our hosting services
- Processing payments and managing billing
- Offering customer support and technical assistance
- Improving our services and user experience
- Monitoring service performance and security
- Sending important service notifications and updates
- Complying with legal obligations
4. Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our services, such as:
- Payment processors for billing transactions
- Cloud infrastructure providers
- Customer support platforms
- Email delivery services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Prevent fraud or security threats
- Enforce our Terms of Service
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
- Employee training on privacy and security practices
- Secure data centers with physical security measures
6. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy, unless required by law to retain it longer. Retention periods vary based on:
- Type of service and data
- Legal and regulatory requirements
- Business needs and operational requirements
- User preferences and account status
7. Your Rights and Choices
You have certain rights regarding your personal information, including:
Access and Correction
- Review and update your personal information
- Request copies of your data
- Correct inaccuracies in your information
- Update communication preferences
Data Portability
- Request transfer of your data to another service
- Download your personal information
- Export account data in common formats
Deletion
- Request deletion of your personal information
- Delete your account and associated data
- Opt-out of marketing communications
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies
- Maintain user sessions and authentication
- Remember user preferences and settings
- Provide security features
Analytics Cookies
- Analyze website traffic and usage patterns
- Improve service performance
- Understand user behavior
Marketing Cookies
- Personalize content and advertisements
- Track marketing campaign effectiveness
- Provide relevant offers
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including:
- Standard contractual clauses
- Adequacy decisions where applicable
- Binding corporate rules
- Other legal mechanisms as required
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the updated policy on our website
- Sending email notifications for significant changes
- Providing in-app notifications where applicable
- Updating the "Last Updated" date
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
- Email: privacy@hypernode.com
- Discord: Join our support server
- Support Tickets: Available through your control panel